shipping & faq
Orders usually ship within 1-3 business days from Vancouver, BC.
Orders are primarily shipped via UPS (except PO Boxes). Delivery times are approximately 5-6 business days, or 7-8 business days for East Coast orders. Please include buzzer numbers if available.
Returns & exchanges
You have 30 days from the date of purchase to contact us at email@example.com regarding any order issues. Change-of-mind returns are not accepted at this time -- the full PDFs are available for download and the specifications / dimensions are listed on the product pages. If you have any questions or would like more information, please contact us ahead of time and we will be happy to help! Please also be sure to review your order confirmation email and contact us ASAP if you require assistance!
We want you to be really happy with your purchase, so please make sure you head to our Downloads section and review the layout you are purchasing, to make sure it suits your needs. Happy planning!
Time sensitive orders should select and expedited shipping method at checkout. While parcels are sent out ASAP, delivery times are out of our control, especially during peak holiday times or in extreme weather emergencies such as floods or fires. Please contact us before placing an order if you'd like to confirm any specifics.
If you accidentally input the wrong address and the parcel is sent, please contact us ASAP. If the parcel is sent out and cannot be delivered, it will be returned to us and result in an additional cost (return fee + cost to re-send the parcel to the correct address).
Damage on arrival
If your item is damaged upon arrival, please immediately take pictures and/or a video, and send it to firstname.lastname@example.org along with your name, order number, and a brief summary of the issue. We will get back to you as soon as possible to coordinate next steps. Please ensure the planner is packaged carefully to protect it from damage during shipment. Thank you!
Order marked as delivered but not received
Depending on the carrier and although it is uncommon, this error can occur. Please immediately contact the carrier (e.g., UPS, Canada Post or USPS) or your local post depot with your tracking number. If there is no resolution within a week, please email us at email@example.com.
If you have concerns about parcel theft, please email us after placing your order to request 'signature upon delivery'. Please note we cannot be held responsible for parcel theft and your insurance (credit card or apartment) may be able to assist in these instances.
Can I order a gift and send it direct to the recipient?
Absolutely! Specify that your order is a gift in the note area and make sure that your details are in the billing area, but the gift recipient's address is in the shipping area.