Privacy Policy

Privacy Policy

Effective Date: January 31, 2026

This Privacy Policy describes how www.hemlockandoak.com ("we," the "Site," or "Hemlock & Oak") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

We collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, participate in surveys, or leave reviews.

  • Device Information: Browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and interaction with the Site. Collected automatically via cookies, log files, web beacons, tags, or pixels to optimize performance and marketing.

  • Order Information: Name, billing/shipping address, payment information, email address, and phone number. Used to process orders, arrange shipping, screen for fraud, and communicate with you.

  • Support and Communications Information: Information you submit to us, including customer service inquiries, marketing preferences, reviews, testimonials, and other feedback provided through our Site or services.

  • Survey and Feedback Information: Responses submitted through surveys, feedback forms, and questionnaires hosted on third-party platforms such as Jotform. This may include product preferences, demographic information (such as age and gender), and optional contact information for prize fulfillment or follow-up communications.

  • Usage Information: Interactions with our website, products, and marketing campaigns, including session information, browsing behavior, and engagement with advertisements.

Information is shared with trusted third parties, including but not limited to Shopify, Sezzle, Klaviyo, Jotform, shipping carriers such as Canada Post and UPS, and advertising/analytics platforms such as Google, Meta, TikTok, and Pinterest, to support our operational, fulfillment, marketing, advertising, and customer service activities.

2. Using Personal Information

We use Personal Information to provide our services, fulfill orders, optimize your experience, conduct marketing, prevent fraud, and enforce our legal rights, including protecting our intellectual property.

3. Sharing Personal Information

We share information with service providers assisting with payment processing, shipping, marketing, analytics, data storage, fraud detection, and customer support. Third parties are authorized to use your data only to perform these tasks.

We may also disclose your Personal Information if required by law, in connection with a legal claim, or to enforce our rights or protect users, including the investigation of fraud, abuse, or intellectual property infringement.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We do not sell your Personal Information to third parties.

4. Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising via:

5. Lawful Basis (GDPR Compliance)

If you are a resident of the European Economic Area (EEA) or United Kingdom (UK), we process your personal information under the following lawful bases: your consent, the performance of the contract between you and the Site, compliance with legal obligations, protection of vital interests, the performance of a task carried out in the public interest, and our legitimate interests.

6. Canadian Privacy Law (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances. You have the right to access your personal information held by us, request corrections, and withdraw consent to its use (subject to legal or contractual restrictions). To make a request, contact us at hello@hemlockandoak.com.

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information, subject to certain exceptions.

We do not sell your personal information as defined under the California Consumer Privacy Act.

To exercise your rights, contact us at hello@hemlockandoak.com. We will respond within 45 days.

8. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and other jurisdictions where our service providers are located. These jurisdictions may not have the same legal protections as your country of residence. We rely on contractual protections and reasonable safeguards to protect your Personal Information when required.

9. Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. You may request deletion of your information at any time.

10. Automated Decision-Making

We do not engage in automated decision-making that produces legal or significant effects on individuals. Shopify uses limited automated fraud detection measures such as temporary IP denylisting.

11. Cookies

We use cookies and similar technologies to improve site functionality, analytics, marketing effectiveness, and your user experience. You can manage cookie preferences via your browser settings. For more information, visit www.allaboutcookies.org.

12. Do Not Track

Please note that we do not alter our data collection practices in response to Do Not Track signals, as no consistent industry standard exists.

13. Children's Privacy

Our Site and services are intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us at hello@hemlockandoak.com and we will promptly delete it.

14. User-Generated Content

If you submit reviews, testimonials, or comments on our Site, this content may be publicly visible to other users and visitors.

15. SMS Marketing

By opting into SMS marketing, you agree to receive messages about our products and services. Message and data rates may apply. To opt out, reply STOP to +1 (844) 311-4928.

16. Enforcement & Intellectual Property Protection

We reserve the right to use Personal Information to investigate or take action against misuse, including fraudulent orders, chargeback abuse, intellectual property infringement, and violation of our Terms of Service.

17. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. Updates will be posted here with a new Effective Date.

18. Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: hello@hemlockandoak.com
Mail: Hemlock & Oak, 128-2660 Barnet Hwy, Coquitlam, BC, Canada V3B 1B7

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of British Columbia at oipc.bc.ca.