How it works
Getting started takes less than a minute.
Create an account
Join free in seconds — you're enrolled automatically and new members start with bonus points.
Shop & earn points
Earn points on every order, plus extra for referring friends and completing bonus actions.
Redeem for rewards
Turn your points into discount codes for future orders. The more you earn, the more you save.
Earning points is easy
Rack up points a bunch of different ways.
Make a purchase
Refer a friend — they get $15 CAD off
Get 500 Points on Your Birthday
Take the personality quiz
Follow us on social
Redeem your points
Cash in your points for discounts on future orders.
The more you spend, the more you earn
Unlock a higher earn rate as you shop.
BRONZE
Start here
5 points per $1- • 50 points for signing up
SILVER
Spend $350+ CAD
5 points per $1GOLD
Spend $750+ CAD
7 points per $1- • 40% more points on every order
VIP
Spend $2000+ CAD
10 points per $1- • Double points on every order
Frequently asked questions
Does it cost anything to join?
No — joining is free, and you get 50 points just for signing up.
Do I need an account?
Yes. Points need somewhere to live. Your account holds your balance, your tier, and your referral link — log in and tap “My Rewards” to see all of it.
How do I earn points?
Every tier earns at least 5 points per $1 spent — Silver, Gold, and VIP members earn more. You’ll also collect bonus points for things like taking our personality quiz, plus 500 points every year on your birthday.
How do I redeem points and check my balance?
Log in and head to “My Rewards.” Your balance is front and center along with every coupon you’re eligible for — redeem in a click and apply it at checkout.
I’m outside Canada — does this work for me?
Absolutely. Points are earned on the CAD value of your order, and reward coupons convert automatically to your currency at checkout.
Will my points expire?
Points have a 12-month shelf life from the day you earn them — and we’ll send you a heads-up by email about two weeks before any are due to expire.
How do I leave the program?
Email hello@hemlockandoak.com and ask to be unenrolled. A heads-up before you do: unenrolling forfeits any points you’ve accrued.
What if my points balance looks wrong?
If something’s not adding up, email hello@hemlockandoak.com — we’ll take a look, fix any issues, and get your points back on track.
Who can I share my referral code with?
Anyone who hasn't shopped with us before! Share it with friends, family, coworkers, or anyone you think would love Hemlock & Oak.