U.S. orders: Tariffs and import duties are included in our U.S. prices. You will not be charged additional fees on delivery.
First, thank you for every order and kind word this summer, as well as your patience with our many updates. Your support has meant so much to us during a deeply uncertain time.
What you need to know
What changed beginning August 10?
On Monday, August 10, U.S. prices increased by approximately 20% across most of our collection. For years, we have priced our products differently in the United States to reflect the exchange rate between the Canadian and U.S. dollar. As a result, our U.S. prices in USD have generally been lower than our Canadian prices are in CAD.
With the cost of shipping and selling across the border changing significantly, we are adjusting that structure so we can continue serving you.
The following things are not changing:
Flat-rate shipping
We will continue to offer a flat-rate shipping option for U.S. orders.
Tariffs included; no additional fees on delivery
Tariffs and import duties are already included in our U.S. prices. We handle these costs on our end, so you will not receive an additional bill on delivery.
Sustainability and manufacturing
We are continuing to manufacture locally in Canada and remain committed to the values Hemlock & Oak was built around.
Why did we choose to raise our prices?
- We considered adding a separate tariff or import surcharge at checkout, but felt that a pricing adjustment was simpler and fairer.
- We don't want you to receive surprise fees, so we'll continue handling the tariff on our end.
- It gives us more flexibility to find the most cost-effective way to get your order to you, instead of simply adding the full tariff to your cart.
Our U.S. community has been an enormous part of Hemlock & Oak from the very beginning. Your support has helped make local Canadian manufacturing possible for our little company.
If you would like to see how intertwined our two countries’ supply chains truly are, you can read Where We Stand: 50% Tariffs on U.S. Orders Starting August 19.
We are so grateful for you. Thank you, as always, for supporting what we do and for your understanding as we make this adjustment.
We’ll get through this, one day at a time.
With warmth,
Tia Masic
Founder & CEO, Hemlock & Oak